Título: Applying Business Intelligence and KPIs to manage a pharmaceutical distribution center: A case study

Autor(es): AYALA GUEVARA JEFERSON MIGUEL, GUEVARA VEGA CATHY PAMELA, GUEVARA VEGA VICENTE ALEXANDER, IMBAQUINGO ESPARZA DAISY ELIZABETH, LANDETA LOPEZ PABLO ANDRES, ORTIZ BENITEZ JENNY ALICIA

Fecha de publicación: 08-jan-2020

Resumen: The use of modern Business Intelligence (BI) tools, provide real-time information and support decision making. In this context, the purpose of the present study was to develop a BI application. To do so we had to identify the structure of the Key Performance Indicators (KPI), to analyze and select a BI methodology and tools through an empirical method. Three types of research methods were applied: Descriptive, documentary and field. Data were collected through interviews. Finally, the elements of the KPI structure were identified as the following: (a) denomination, (b) concept, (c) function, (d) objective (e) form of calculation, (f) frequency of calculation, (g) data source, (h) form of repre-sentation and (i) responsible. Then, we developed as a case study a BI applica-tion using QPM and the QlikView methodology to support decision-making in the distribution center of the company Farmaenlace Cía Ltda.

Palabras clave: Business Intelligence (BI), QlikView, BI QPM methodology, deci-sion making, Key Performance Indicators (KPIs), case study.

DOI: https://doi.org/10.1007/978-3-030-37221-7_25

ISSN: 21945357

Tipo publicación: Artículo