Título: Framework for the Search, Evaluation, and Selection of Enterprise IT Applications in SMEs in Ecuador Through a Field Study

Autor(es): LAPO MEDRANDA JEFFERSON XAVIER, PINEDA MANOSALVAS CARPIO AGAPITO, REASCOS PAREDES IRVING MARLON, SALAZAR FIERRO FAUSTO ALBERTO, CAYO LEÓN, JORGE ZAVALETA

Fecha de publicación: 14-dec-2024

Resumen: Nowadays, the success of an SME is given thanks to the management of good business software. Still, unfortunately, the companies do not know what the process is to acquire business software, buying software that does not suit their needs, generating losses in the company. This research aims to describe en-terprise software's search, evaluation, and selection process through a field study to understand how this action is carried out. Within the literature are methodolo-gies or strategies for searching, evaluating, and selecting enterprise software; however, they are unknown and are not applied; most are designed for large com-panies. That is why this work consisted of collecting information through inter-views with experts in the area and personnel of SMEs that participated in the respective selection process of the software for their enterprise; all this infor-mation collected was codified and analyzed using the MAXQDA tool. The result of this work is a descriptive framework that allows SMEs to make better deci-sions when choosing an ideal software, in addition to reducing failure and eco-nomic losses in the company. The described process consists of 4 blocks: moti-vations, phases of the process, team in charge, and factors to consider.

Palabras clave: search, evaluation, selection, software, EITA, SMEs.

DOI: https://doi.org/10.1007/978-3-031-70760-5_5

ISSN: 2367-3370

Tipo publicación: Artículo